Abstract
Technology has been growing rapidly to help humans living their everyday life. Human, as the user interacts through an interface called user interface (UI), and the experience that the users are having is called user experience (UX). UI and UX are inseparable as a good user interface will result in a better user experience. Portal Unand is a web-based app that has all academic information for students. An initial survey was conducted to find out student’s thoughts on Portal Unand. Students have complaints towards Portal Unand due to its unresponsiveness, old-fashioned design, important features weren’t highlighted, etc. Hence, it reduced user experience in using Portal Unand. In this study, the redesign was done by using the design thinking. The study started from empathizing with the users until testing the prototype to the users by conducting usability testing. Usability testing was conducted by using Maze and System Usability Scale (SUS). The score of usability testing was 84 which fell into the high range. The SUS score was 83.33 which fell into grade A and acceptable category. As the new prototype managed to fulfill users’ needs and met users’ expectations, the prototype was usable and ready to be developed.
Highlights
Technology has been growing rapidly to help humans living their everyday life
as the user interacts through an interface called user interface
UX are inseparable as a good user interface will result in a better user experience
Summary
Perkembangan teknologi sangat pesat pada zaman sekarang ini. Hampir semua orang menggunakan teknologi, seperti smartphone, komputer, dll. Terlihat pada Gambar 2 bahwa Portal Unand tidak responsif terhadap resolusi layar saat ini. 80,6% pengguna memiliki responsive, desain yang kuno, dan fitur utama yang tidak keluhan terhadap tampilan Portal Unand. Permasalahan ini mengindikasi bahwa pengguna tidak mendapatkan user experience yang baik ketika menggunakan Portal Unand, terutama mengenai permasalahan website yang tidak responsif. Pengguna harus memperbesar layar agar dapat menggunakan Portal Unand dikarenakan desain yang tidak responsif. Menyederhanakan user experience dengan melibatkan pengguna dalam tampilan membantu mengurangi beban mental pada proses perancangan ulang Portal Unand. Adapun tujuan pengguna dan akan menghasilkan user experience yang dari penelitian ini adalah untuk membuat usulan desain lebih baik. Portal Unand yang didesain ulang dengan menggunakan design thinking yang berfokus kepada kebutuhan empathize, define, ideate, prototype, dan test Berikut adalah tahapan metode design thinking. Setelah melakukan tahapan design thinking, langkah selanjutnya adalah menganalisis hasil penelitian dan menarik kesimpulan
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