Abstract
Company performance is used as an evaluation material for management to determine the level of the company's operating system so that it is necessary to know the factors that affect company performance, one of which is Total Quality Management (TQM). The purpose of this study was to determine how much influence Total Quality Management has on Company Performance at the Paramitha Auto Graha Denpasar car repair shop. Total Quality Management (TQM) is viewed from 5 indicators, namely focus on customers, teamwork, continuous system improvement, education and training and employee empowerment. This research using associative design and taking 80 employees as saturated sample, analyzed by Multiple Linear Regression. The results show, Total Quality Management which consists of focus on customers, teamwork, continuous system improvement, education and training as well as employee empowerment has a positive and significant effect on company performance at Paramitha Auto Graha Denpasar car repair shop.
 Keywords: Total Quality Management (TQM), Company Performance
Highlights
Company performance is used as an evaluation material for management to determine the level of the company's operating system so that it is necessary to know the factors that affect company performance, one of which is Total Quality Management (TQM)
The results show, Total Quality Management which consists of focus on customers, teamwork, continuous system improvement, education and training as well as employee empowerment has a positive and significant effect on company performance at Paramitha Auto Graha Denpasar car repair shop
Variabel -“variabel Total Quality Management (TQM) yang meliputi fokus pada pelanggan, kerja sama tim, perbaikan sistem secara berkesinambungan, pendidikan dan pelatihan serta keterlibatan dan pemberdayaan karyawan tergolong sudah baik diterapkan oleh bengkel mobil Paramitha Auto Graha (PAG) Denpasar, namun pihak manajemen sebaiknya lebih meningkatkan indikator perbaikan sistem secara berkesinambungan seperti berkoordinasi dan berkomunikasi dengan pihak yang berwenang, sigap dalam menangani masalah kebutuhan pelanggan, mempelajari penggunaan waktu agar efektif dan efisien
Summary
Menunjukkan sebagian besar responden berada pada klasifikasi usia 18 hingga 24 tahun dengan persentase sebesar 60 persen, diikuti oleh rentang usia 25 hingga 31 tahun sebesar 20 persen, sedangkan rentang usia 32 hingga dan di atas tahun sebesar 10 persen. Profil responden berdasarkan jenis kelamin didapat responden laki-laki berjumlah 75 persen sedangkan perempuan sebesar 25 persen. Profil responden berdasarkan pendidikan terakhir SMP/Sederajat sebesar 5 persen, SMA/Sederajat sebesar 78,6 persen, Diploma sebesar 8,8 persen, dan Sarjana (S1) sebesar 7,6 persen. Profil responden berdasarkan masa kerja 1 hingga 5 tahun sebesar 80 persen, 6 hingga tahun sebesar 7,5 persen, masa kerja hingga tahun sebesar 8,7 persen dan masa kerja di atas tahun sebesar 3,8 persen
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