Abstract

This study aims to investigate the effect of surface acting on job performance and emotional exhaustion as mediating of nurses Meuraxa Regional General Hospital in Banda Aceh. The sample used in this study were nurses Meuraxa Regional General Hospital in Banda Aceh city a total of 140 respondents. This research method using questionnaire as a research instrument. The sampling technique used is the probability sampling. Hierarchical Linear Modeling (HLM) is used as a method of analysis to determine the effect of all the variables involved. The result of this study indicates that surface acting significantly influence job performance, surface acting significant effect on emotional exhaustion, emotional exhaustion significantly influence job performance and emotional exhaustion mediates the effect of surface acting on job performance.

Talk to us

Join us for a 30 min session where you can share your feedback and ask us any queries you have

Schedule a call

Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.