Abstract
One Day Service is processing land clearance in one day in Mataram Agrarian Office Counter. Low capability of employee in terms of using technology devices, work performance, and discipline affect One Day Service Program. This research aim to analyze the influence of organizational structure, leadership and public servants competence to the effectivity of One Day Service. The research conducted in Mataram Agrarian Office with 50 Samples. This data used primer data and seconder data. The Data collection method of the research is done using observation , interview , the spread of the survey/Engineering and a data collection is done with the survey , documentation , and questionnaires. The result of the hypothesis shows that organizational structure and public servants have a positive and significant impact on the service effectivity. However, leadership has a positive impacts but not that significant.In conclusion, the result of this research illustrate that the influence of organizational structure, leadership, and public servants competence in Mataram Agrarian Offices for One Day Service contributes to the effectivity service, accounting for 48 %. However, miscellaneous factors contribute for 51 %.Keywords: Organizational structure, leadership, and public servants competence, the effectivity of One Day Service, Mataram Agrarian Office.
Highlights
Hasil Uji Hipotesis menunjukkan bahwa struktur organisasi berpengaruh positif dan signifikan terhadap efektivitas pelayanan, kepemimpinan berpengaruh positif namun tidak signifikan terhadap efektivitas pelayanan dan kompetensi pegawai berpengaruh positif dan signifikan terhadap efektivitas pelayanan
This research aim to analyze the influence of organizational structure, leadership and public servants competence to the effectivity of One Day Service
Data collection is done with the survey, documentation, and questionnaires
Summary
Pada era globalisasi saat ini, perkembangan dan kemajuan dalam berbagai bidang selalu mengedepankan efektivitas kerja para pegawai untuk menjalankan suatu organisasi. Bentuk layanan One Day Service ini merupakan layanan satu hari selesai di bidang pertanahan yang dilaksanakan pada Loket Pelayanan Kantor Pertanahan. Jenis layanan pertanahan dalam One Day Service disetiap Kantor Pertanahan dilaksanakan berdasarkan ketersediaan data pertanahan, sumber daya manusia serta infrastruktur teknologi informasi dan komunikasi yang tersedia. Berdasarkan hasil observasi dan wawancara langsung dengan Kepala Kantor Pertanahan terhadap fenomena di Kantor Pertanahan Kota Mataram, didapatkan sebagian pegawai menunjukan perilaku-perilaku seperti lambatnya pegawai dalam bekerja, rendahnya prestasi,rendahnya kinerja dan masalah disiplin pegawai yang mencerminkan kurangnya efektivitas pelayanan one day service kepada masyarakat. Berdasarkan permasalahan dan latar belakang di atas maka peneliti tertarik untuk melakukan penelitian tentang pengaruh struktur organisasi, kepemimpinan, dan kompetensi pegawai terhadap efektivitas pelayanan program “One Day Service”diKantor Pertanahan Kota Mataram
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