Abstract

Background - Retail development in the digital era occurs in business competitors, namely minimarkets and department stores. Before the existence of minimarkets, people were more interested in shopping at traditional markets, but now there is technological development, so many people or consumers move to modern markets. Purpose - This study discusses the Store Atmosphere, product prices on customer satisfaction Alfamidi Minimarket Taman Pondok Jati Taman Sidoarjo. Design / Methodology / Approach - The research sample is 84 respondents, where the respondents here are visitors who do shopping at the Alfamidi Taman Pondok Jati minimarket, Sidoarjo. The research analysis uses the Multiple Linear Regression approach. The reliability and validity test of the questionnaire was carried out to enforce the accuracy of the questionnaire given to the respondents. Results and Discussion - The results of this study for partial hypothesis testing of store atmosphere variables, product prices affect customer satisfaction. A comfortable, safe atmosphere, affordable prices, and satisfying service will influence customers to return to the Minimarket. Conclusion - Product diversity is the completeness of the goods sold and the availability of the goods. So the Alfamidi Taman Pondok Jati Taman Sidoarjo Minimarket, the more diverse its products are complete and the satisfying service, the more sales will increase. Research Implications - Research can be used as a reference for franchise companies in enforcing problems in the retail sector, namely evaluation materials for (a) Companies that establish franchises (b) Alfamidi Minimarket Services as a retail sales place to meet community needs (c) Determine service strategies, product prices and marketing for the company.

Highlights

  • This study discusses the Store Atmosphere, product prices on customer satisfaction Alfamidi Minimarket Taman Pondok Jati Taman Sidoarjo

  • Retail development in the digital era occurs in business Diterima : 22 Maret 2021 competitors, namely minimarkets and department stores

  • Before the existence of minimarkets, people were more interested in shopping at traditional markets, but there is technological development, so many

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Summary

Pusat perbelanjaan di minimarket Alfamidi

Taman Pondok Jati Sidoarjo menciptakan suasana yang nyaman dan menyenangkan, selain memenuhi kebutuhan pokok juga menyediakan aneka kue dan minuman yang siap saji. Faktor kedua yang dapat mempengaruhi kepuasan pelanggan yaitu harga produk yang dijual oleh Alfamidi Taman Pondok Jati harganya sangat terjangkau oleh masyarakat dari kelas bawah sampai kelas atas. Penjelasan diatas dalam penelitian ini rumusan masalahnya adalah Apakah store atmosfer berpengaruh terhadap kepuasan pelanggan di Minimarket Alfamidi Taman Pondok Jati Sidoarjo? Apakah harga produk berpengaruh terhadap kepuasan pelanggan di Minimarket Alfamidi Taman Pondok Jati Sidoarjo? Apakah store atmosfer dan harga produk berpengaruh terhadap kepuasan pelanggan di Minimarket Alfamidi Taman Pondok Jati Sidoarjo. Indikator harga produk menurut Kesesuaian kualitas produk yang disampaikan kepada pelanggan dengan harga yang sesuai. Menurut Kotler Philip dan Armstrong (2006) harga adalah jumlah semua nilai yang diberikan oleh pelanggan untuk mendapatkan suatu produk atau jasa. Penelitian ini menggunakan pendekatan kuantitatif, yang digunakan dalam variabel sebagai berikut : H1: Store atmosfer berpengaruh terhadap kepuasan pelanggan (X1)

METODOLOGI PENELITIAN merupakan berapa banyak butir kumpulan secara
Instrument yang valid berarti alat ukur yang
Regresi Linear Berganda sebagai variabel bebas terhadap kepuasan
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