Abstract
Patient satisfaction is influenced by the quality of services and health facilities. Hospitals must be able to maintain good quality services and health facilities for patients in order to compete with hospitals with better quality services and health facilities. Quality of service is a potential weapon to beat competitors. Health facilities are an important factor in influencing patient satisfaction. Friendly service and good health facilities can increase patient satisfaction resulting in an increase in patient visits. The purpose of this study was to determine or analyze the effect of service quality and health facilities on BPJS patient satisfaction at the hospital. Insani Stabat. This research was conducted at the hospital. Insani Stabat. The type of research used is descriptive quantitative research. The results showed that the variables of service quality and health facilities had an effect either partially or simultaneously on the satisfaction of BPJS patients at the hospital. Insani Stabat. The R Square value of 80.5% indicates that 80.5% of the variable ability of service quality (X1) and health facilities (X2) has an effect on patient satisfaction (Y) at the hospital. Insani Stabat while the remaining 19.5% is the influence of other independent variables that are not explained or not examined by researchers in this study such as location, price and administrative system variables.
Highlights
This study aims to test empirically the effect of recruitment and training, giving responsibility, compensation, and promotion on the effectiveness of employee performance
In the data validity test for each variable is declared valid, it can be seen that the four variables are greater (>) than 0.30
To test the reliability of the data for each variable is stated to be reliable or reliable, it can be seen that the four variables are greater (>) than 0.60
Summary
Prosedur perekrutan (recruitment) pada dasarnya merupakan proses untuk memperoleh tenaga kerja yang kompeten seta memiliki performance sesuai dengan bidangnya. “perekrutan adalah proses menarik orang-orang pada waktu yang tepat, dalam jumlah yang cukup dan dengan persyaratan yang layak, untuk mengisi lowongan dalam organisasi”. “perekrutan adalah menemukan dan menarik pelamar yang memiliki keahlian untuk menduduki posisi tertentu di dalam organisasi”. Periode penyesuaian yang lama b) Prinsip-Prinsip Perekrutan Pada dasanya setiap perusahaan memiliki prinsip di dalam merekrut karyawan barunya. “training atau pelatihan merupakan sebuah proses mengajarkan pengetahuan dan keahlian tertentu, serta sikap agar karyawan semakin termapil dan mampu melaksanakan tanggung jawabnya dengan semakin baik, sesuai dengan standar”. “pelatihan ialah bagian pendidikan yang menyangkut proses belajar untuk memperoleh dan meningkatkan keterampilan di luar sistem pendidikan yang berlaku dalam waktu yang relatif singkat dengan metode yang lebih mengutamakan praktik daripada teori”. O Meningkatkan pemberian pengakuan dan perasaan kepuasan pekerjaan o Mengembangkan jiwa untuk terus mau belajar o Memperbaiki hubungan antara atasan dan bawahan o Membantu dalam meningkatkan produktivitas dan kualitas kerja o Membantu seseorang mengembangkan keterampilan berbicara o Membantu mengurangi rasa takut/khawatir dalam mencoba melakukan tugas baru
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