Abstract
This research aims to determine the effect of product quality on consumer satisfaction in the Shopee marketplace application among students of the Department of Economic Education, Gorontalo State University. This study uses a quantitative approach. The data used is primary data obtained from distributing questionnaires to students majoring in economics education. The number of samples drawn in this research was 90 respondents. The analytical method used is simple linear regression analysis. The results of the research show that product quality has a positive effect on consumer satisfaction in the Shopee Marketplace Application among students majoring in Economic Education, Gorontalo State University. From the results of calculating the coefficient of determination, it shows that R squere is 0.891, which means that 89.1% of the variability regarding Consumer Satisfaction in the Shopee Marketplace Application can be explained by Product Quality, while the remaining 11% is influenced by other variables that were not studied.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
