Abstract
Quick Wins program that prioritizes transparency is a program to improve job performance by means of maximizing public services. One of the police service improvement program to the public is the process of issuance of Vehicle registration plates (vehicle registration). This is accomplished by holding Samsat Drive Through; the vehicle registration renewal management services by using information technology facilities. Generally, This study aims to measure public satisfaction regarding the services of Samsat Drive Thru given by Polda Metro Jaya (Jakarta Police Department). This study uses quantitative approach with survey methods. Results of the study proved a link between the quality Samsat Drive Thru service and satisfaction the user community at Polda Metro Jaya. Furthermore there is a strong enough influence between quality Samsat Drive Thru service and public satisfaction in the Polda Metro Jaya. While the factors that affect the quality of Samsat Drive Thru service to the public satisfaction at Polda Metro Jaya is community participation, awareness of law and public compliance with laws and legislation especially in the field of traffic is increasing.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Makna: Jurnal Kajian Komunikasi, Bahasa, dan Budaya
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
