Abstract
The demand for accessible parking services and facilities are growing in the University of Singaperbangsa Karawang (Unsika). This occurred due to the increasing number of vehicles need parking spaces. Some problems can happen because of scrambling over the space, the improper of parking lot building, the ineffective actions in allocating and checking the traffic signs, and the unavailability of traffic signs. The focus of this research was the campus community who use the parking lot. They became the object of the research. The data analysis was used to determine the level of the satisfaction of the campus community towards the service quality and parking facilities in Unsika using the Wilcoxon Signed Rank Test method with Statistical Product and Service Solutions (SPSS) application. The results showed that the campus community was complaining about the quality of service and parking facilities. The perceptions were given in the form of negative perceptions because it was not in line with expectations. The respondents were hoping that the university would pay attention to the quality of services and facilities.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: JIEMS (Journal of Industrial Engineering and Management Systems)
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
