Abstract
ABSTRACT
 Improving the quality of service also needs to be done by health service units including hospitals. The hospital has a mission to provide quality health services that are affordable to the community in order to improve the public health status. This type of research used in this research is quantitative research. The sampling technique used was non probability sampling. This study used a sample of 100 (one hundred) respondents. The instrument testing technique in this study was validity and reliability tests, while the data analysis techniques used were descriptive analysis, multiple linear analysis, and classical assumption. The results showed that: 1) service quality had an effect on patient satisfaction, 2) facilities had no effect on patient satisfaction, 3) service quality and facilities had an effect on patient satisfaction.
Highlights
PENDAHULUAN Pada zaman sekarang kesehatan adalah hal yang sangat penting dalam kehidupan bagi masyarakat, semua orang melakukan berbagai cara agar mereka tetap sehat karena kesehatan bisa meningkatkan produktivitas masyarakat
Improving the quality of service needs to be done by health service units including hospitals
The hospital has a mission to provide quality health services that are affordable to the community in order to improve the public health status
Summary
Berdasarkan tabel, hasil pengujian One Sample Kolmogorov-test menghasilkan asymptotic significance sebesar 0,124 ≥ 0,05. Maka dapat disimpulkan bahwa model regresi yang diperoleh normal. B. Uji Multikolinieritas Uji multikolinieritas bertujuan untuk menguji apakah hubungan diantara variabel bebas memiliki masalah multikorelasi (gejala multikolinieritas) atau tidak, dengan melihat nilai Variance Inflation Factor (VIF). Hasil uji multikolinieritas sebagai berikut : Tabel 3.
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