Abstract
The research objective was to analyze the effect of role conflict on employee job satisfaction through work stress mediation. This causality-associative research conducted at the Gianyar Regency Land Office involved 87 respondents with the sampling method using saturated sampling techniques. Data were collected by means of a questionnaire, and analyzed using descriptive analysis, analysis of structural equation modeling (SEM) based on PLS. Research proves that role conflict and job stress have a negative and significant effect on job satisfaction, role conflict has a positive and significant effect on job stress and job stress is able to mediate the effect of role conflict on job satisfaction. Research proves that Gianyar Regency needs to increase employee job satisfaction, especially in increasing their PPNPN interest in carrying out their assigned work, needs to pay attention to the way employees do their work, and needs to pay attention to communication between employees and superiors.
 Keywords: job satisfaction, role conflict, job stress
Highlights
The research objective was to analyze the effect of role conflict on employee job satisfaction
This causality-associative research conducted at the Gianyar Regency Land Office involved
Data were collected by means of a questionnaire
Summary
Berdasarkan Tabel 1. dapat dilihat bahwa kepuasan kerja Pegawai Pemerintah Non Pegawai Negeri (PPNPN) di Kantor Pertanahan Kabupaten Gianyar belum sesuai dengan yang diharapkan, hal ini dilihat dari lebih banyak PPNPN yang memberi jawaban tidak. Penelitian terdahulu yang dilakukan oleh Yasa (2017), menunjukkan bahwa konflik peran mempunyai pengaruh positif dan tidak signifikan terhadap stres kerja. H3 : Stres kerja berpengaruh negatif dan signifikan terhadap kepuasan kerja Penelitian yang dilakukan oleh Ranihusna et al, (2020) menyatakan bahwa stres kerja memediasi pengaruh konflik peran terhadap kepuasan kerja. Faktor yang menyebabkan stres kerja, salah satunya adalah konflik peran, ini memiliki dampak negatif dan signifikan terhadap kepuasan kerja (Ahsan et al, 2009).Penelitian yang dilakukan oleh Ain et al, (2013), menyatakan bahwa stres kerja memediasi pengaruh konflik peran terhadap kepuasan kerja karyawan. Sedangkan karakteristik responden berdasarkan jenis kelamin menunjukkan bahwa pegawai yang bekerja pada Kantor Pertanahan Kabupaten Gianyar didominasi oleh pegawai yang berjenis kelamin laki – laki dengan jumlah 55 orang atau 63,2 persen.
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