Abstract

This study was conducted to determine the effect of product diversity, price and place on customer satisfaction in the Paperclip Book Store at Kota Kasablanka Mall. This study uses a quantitative approach. The population in this study were costumers who arrived at the Paperclip bookstore. The sampling technique in this study used a probability sampling or random sample, using the formula of Slovin. Data collection techniques in this study used a questionnaire. Data analysis method used in this study is multiple linear regression.

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