Abstract
This study aims to analyze the effect of facilities and service quality on patient satisfaction at Kartika Kediri Inpatient Clinic.Population in this research is patient of Kawatika Kediri Inpatient Clinic. Sampling technique used simple random sampling with 127 respondents. This study uses multiple linear regression analysis tools. The hypothesis was tested by t test and F test. Test results showed that facility (X1) and service quality (X2) had significant influence on patient satisfaction (Y). Indicated by F arithmetic of 79.225 is greater when compared with F table 3.07. The t test shows that facility (X1) and service quality (X2) variables have significant influence on patient satisfaction. This is shown from the value of t arithmetic for variael X1 of 5.128 and t count variable X2 of 5.469 larger than t table 1.97928. Hypothesis test shows that the correlation coefficient (R) is 56.1%. This means that the relationship between the variable facilities and service quality with patient satisfaction is strong enough. Results of multiple linear regression analysis with the equation Y = 6.389 + 0.418 X1 + 413 X2.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
