Abstract
Waihaong Village is one of the villages in Nusaniwe Subdistrict which is the spearhead of services to the community and is also referred to as a public service base. some of the problems encountered in the service section are that there are still complaints from the public about the service of making business certificates that are so convoluted and take a long time. This is because people who want to get services are less informed. Service is less satisfying in terms of employee friendliness to the community. This study aims to determine "The Effect of Service Accountability on Community Satisfaction in Public Services in Waihaong Village, Ambon City. The sample taken was 25 respondents using probability sampling technique with purposive sampling approach. The method used in this research is simple linear regression analysis method with the help of SPSS 29 software, obtained the regression equation Y = 0.925 + 1.000. From the research results the hypothesis produces a "t-count" value of 4,271 with a probability of 0.000 or (p <0.5).
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