Abstract
The purpose of this study was to determine the factors that influence the intentions and behavior of e-money use by applying the UTAUT2 model. UTAUT2 used in this study are performance expectations, business expectations, socio-cultural factors, facilitating conditions, hedonic motivation, price values, and habits. This research was conducted in the city of Denpasar. Determination of the sample is done by accidental sampling technique. Data collection is done by distributing questionnaires online. The analysis technique used is multiple linear regression. This study shows that the intention to use e-money is influenced by facilitating conditions, hedonic motivation, and price values, while performance expectations, business expectations, and socio-cultural factors have no effect. The results of this study also show that e-money usage behavior is influenced by habits and intentions of use, while the conditions that facilitate it have no effect.
 Keywords: UTAUT2; Intention to Use E-Money; E-Money Usage Behavior.
Highlights
The purpose of this study was to determine the factors that influence the intentions and behavior of e-money use by applying the UTAUT2 model
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Summary
Berdasarkan uraian di atas, baik teori dan beberapa penelitian terdahulu tentang pengaruh nilai harga terhadap niat pemanfaatan sistem informasi, maka hipotesis enam dinyatakan sebagai berikut: H6: Nilai harga berpengaruh positif pada niat penggunaan e-money. Variabel Faktor sosial budaya (X3) memiliki nilai rata-rata atau mean sebesar 44,82 yang artinya rata-rata pengaruh faktor sosial budaya terhadap niat penggunaan e-money di Kota Denpasar sebesar 44,82 dengan nilai maksimum, sebesar 60,00 dan nilai minimum sebesar 22,00. Variabel kondisi yang memfasilitasi (X4) memiliki nilai rata-rata atau mean sebesar 17,53 yang artinya rata-rata pengaruh kondisi yang memfasilitasi terhadap niat dan perilaku penggunaan e-money di Kota Denpasar sebesar 17,53 dengan nilai maksimum, sebesar 20,00 dan nilai minimum sebesar 11,00. Variabel motivasi hedonis (X5) memiliki nilai rata-rata atau mean sebesar 23,98 yang artinya rata-rata pengaruh motivasi hedonis terhadap niat penggunaan e-money di Kota Denpasar sebesar 23,98 dengan nilai maksimum, sebesar 30,00 dan nilai minimum sebesar 10,00.
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