Abstract
The Smart city program is designed to solve urban problems and promote sustainable city development. In its implementation, a smart city needs collaboration between government, people, and technology. From those elements, the human factor is the important thing that determines the success of a Smart city. However, in fact, the percentage of Indonesian citizens accessing government-owned sites and applications is still very low, less than 15%. This fact creates new challenges for the Indonesia government in initializing the Smart city project. This research analyses with a qualitative approach to recommending an application tool that contains a gamification model inside. From the study results, 87% of users feel more interested in the modified application. This innovation is expected to lead to increased citizen involvement. This innovation will not only improve citizen participation but also can be an effective solution to improve the quality of citizens to become Smart people, as initial capital in building Smart economy.
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