Abstract
Many factors influence the selection of expedition services, such as the length of delivery, the price offered to the services provided. At first the company chose the expedition service partner based solely on customs, but often there were obstacles such as unsatisfactory service, less neat packing of goods, high prices and so forth. The impact is the customer's disappointment with the service we provide.In selecting the best expedition services, a mechanism is needed to deliver the goods that are truly feasible. One of them can be done by using a decision support system with the topsis method. Where the TOPSIS method has a simple and easy-to-understand concept and has the ability to measure the relative performance of decision alternatives in a simple mathematical form. The criteria used in this study include price, service, delivery time, range, type of fleet and company experience, while alternative options for expedition services are Ezra Cargo, Sentral Cargo, Dakota Cargo, Indah Logistik Cargo, Run Logistics, Trans Java Sumatra. The results of calculations using the Topsis method can be said that, the selection of the best expeditionary services is Central Cargo with first place with a value of 0,8887, then followed by Indah Logistik Cargo with second place with a value of 0,5866, and third place is Ezra Cargo with a value of 0,5444. Thus, Central Cargo is the best solution in the selection of expedition services at PT. Tachimita Hoka Utama.
Highlights
Abstrak— Terdapat banyak faktor yang mempengaruhi dalam pemilihan jasa ekspedisi, seperti lama pengiriman, harga yang ditawarkan hingga pelayanan yang diberikan
Many factors influence the selection of expedition services
the price offered to the services provided
Summary
Kemampuan perusahaan untuk melakukan pengambilan keputusan dalam memilih jasa pengiriman yang digunakan menjadi hal yang penting agar keputusan yang diambil tidak merugikan pihak perusahaan [1]. Salah satu kendala yang di hadapi perusahaan tersebut adalah tidak memiliki kurir internal yang cukup banyak dan pemasarannya yang luas hingga ke luar Jakarta, sehingga untuk pengiriman barang terkadang mengandalkan jasa ekspedisi. Pada awalnya pihak perusahaan memilih mitra jasa ekspedisi hanya berdasarkan kebiasaan, akan tetapi sering kali terjadi kendala seperti pelayanan yang tidak memuaskan, packing barang yang kurang rapih, harga yang cukup tinggi dan lain sebagainya. Berdasarkan alasan di atas diharapkan keputusan yang diambil dengan metode TOPSIS akan lebih objektif, sehingga mitra jasa ekspedisi terpilih sesuai dengan kebutuhan pihak perusahaan dan dapat mengurangi permasalahan yang ada. Penggunaan Metode Topsis telah digunakan untuk berbagai pengambilan keputusan seperti untuk pemilihan karyawan terbaik[6], pemilihan Notebook[7], pemilihan dosen berprestasi[8] dan juga siswa teladan[9]
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
