PENENTUAN MODEL ANTREAN NON-POISSON DAN PENGUKURAN KINERJA PELAYANAN BUS RAPID TRANSIT TRANS SEMARANG (STUDI KASUS: SHELTER PEMBERANGKATAN BRT KORIDOR V)

Abstract

One of the queue systems that is often found in daily life is the transportation service system, for example a queue system at the shelters departure of corridor V Bus Rapid Transit (BRT) Trans Semarang. Corridor V has three departure shelters, they are Shelter Victoria Residence, Shelter Marina, and Shelter Bandara Ahmad Yani. Corridor V was choosen, because of its high load factor on January to June 2019. Based on the observation, the service time at the departure shelter is usually longer than the normal shelter. This causes the rise of queue at the departure shelters. The queue at the departure shelters can hamper the arrival of BRT at the other shelters, so the application of the queue theory is needed to find out the extent of operational effectiveness at the departure shelters. The resulting queue model is the Non-Poisson queue model, the queue model for Victoria Residence Shelter: (DAGUM/GEV/1):(GD/∞/∞), Marina Shelter: (DAGUM/G/1):(GD/∞/∞), and Bandara Ahmad Yani Shelter: (GEV/GEV/1):(GD/∞/∞). Based on the value from measurement of the queue system performance, it can be conclude that the three departure shelters of corridor V BRT Trans Semarang have some optimal condition. Keywords: Shelter Departure of Corridor V, Non-Poisson Queueing Model, Dagum, Generalized Extreme Value, System Perfomance Measure