PEMBELAJARAN DAN APLIKASI MAKNA INTERPERSONAL: TRANSAKSIONAL: PROPOSAL SEBAGAI PEMAHAMAN AKTIVITAS BERBAHASA STAF HOUSEKEEPING DAN FOOD AND BEVERAGE SERVICE DALAM MENGHADAPI PERMINTAAN DARI TAMU ASING (Pendekatan Linguistik Sistemik Fungsional)

Abstract

<p>Hotel staffs are obligated to have skills for handling guests‟ requests, especially <br />for housekeeping (HK) and food and beverage (FB) divisions. The services are<br />not only limited to which are done physically, but also in language issues. HK and FB, who are dominantly not English-educated background, have course,<br />especially for encountering various requests from foreign guests. This article is<br />composed by the writer from his experience as English instructor for those staffs.<br />He teaches the English lesson purposed for the staffs so that they can identify<br />there is a request from the guest and how to respond. The learning was done by<br />using systemic functional linguistics approach, through modulated interrogative<br />and inclination clauses, to reach the goal. Both showed exchanges toward goods<br />and service. This learning has found a new way in language activity, so that the<br />learners can internalize themselves towards language structures which have<br />certain function with reasoned background relating to context.</p><p>Key Terms Definitions: housekeeping, food and beverage, guests, hotel,<br />requests, English, systemic functional linguistics, interrogative, inclination,<br />modulation</p><p> </p>