Abstract
The large number of BPJS Kesehatan participants who do not understand the rights and responsibilities of BPJS Kesehatan participants, make medical workers in health facilities often conflict with patients and families of patients. This research was conducted to describe the understanding about the rights and obligations of BPJS Kesehatan participants. The method in this research is qulitative descriptive research, this research is intended to investigate the condition, condition or other matters, which result presented in the form of research report. Lack of understanding of BPJS Kesehatan participants due to the absence of clear, correct, detailed and detail information regarding regulations, financing, rights and obligations, sanctions if late dues, health facility destinations, tiered referral, emergency services, how to submit complaints, or concerning health services anything that can and can not be obtained. BPJS Kesehatan socializes passively, which is only doing socialization if invited to come by interested parties. According to Law No. 08 of 1999 on Consumer Protection, BPJS Kesehatan as a business actor is obliged to provide information and socialization that is clear, true and honest about the product of goods or and services to be provided, should not cause the interpretation, must be clear, detailed, and detail.
 Keyword: Rights, Responsibilities, Socialization, BPJS Kesehatan.
Highlights
The large number of Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan participants who did not understand the rights and responsibilities of BPJS Kesehatan participants, made medical workers in health facilities often had conflict with patients and patient’s family
This research was conducted to describe the understanding about the rights and obligations of BPJS Kesehatan participants
which result presented in the form of research report
Summary
Berdasarkan wawancara mendalam yang dilakukan peneliti terhadap informan mengenai aturan peserta BPJS Kesehatan diperoleh hasil seluruh informan memberikan jawaban tidak tahu tentang aturan peserta BPJS Kesehatan. Hasil analisis tema menggunakan aplikasi NVIVO terhadap jawaban Peserta BPJS Kesehatan diperoleh kata yang paling dominan adalah kata tahu, saya, tidak dan belum. BPJS Kesehatan karena belum ada yang menjelaskan kepada mereka, sepengetahuan mereka kartu BPJS tersebut dapat digunakan untuk berobat gratis. 2. Peserta Tidak Tahu Pembiayaan Peserta BPJS Kesehatan Hasil wawancara dengan peserta BPJS. Kesehatan hampir seluruhnya tidak tahu terhadap pembiayaan peserta BPJS Kesehatan. Hasil analisis tema menggunakan aplikasi NVIVO terhadap jawaban Peserta BPJS Kesehatan diperoleh kata yang paling dominan adalah kata tidak, saya, tahu, ada, dan pembiayaan. Menurut peserta PBI setiap bulannya mereka tidak pernah bayar, dan belum pernah ada yang menagih.
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