Abstract
The banking sector plays an important role in building the economy country because banks act as institutions. Apart from acting as an intermediary In transactions, the bank acts as a provider of related transaction services in financial financing, raising funds in the form of investments to support state development involving community enterprises. In this study, the author uses the observation method by identifying phenomena that take place on aspects related to services and prepare some questions and do a question and answer for collect data that can be taken on the object of research and collect data data by obtaining data through various books and other references, by qualitative descriptive method approach. This research discusses service Simpedes account creation by BankBRI, how to make savings BRISimpedes customers, can make an initial deposit and requirements such as e-KTP/SIM, NPWP (if any), and AD-ART, Deed of Establishment, Deed of Final Amendment, Non-NPWP Account Opening File, for individuals / companies. From result research obtained by creating accounts must be monitored and evaluated so that the creation of a prospective customer's savings account is completed in a relatively short time, in order to get a satisfaction for customers and prospective customers. Prevent early on the inhibition of connecting internet connections and other things that influential in the process of employee performance.
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