Abstract
The article discusses the situation of apology, which plays an important role in maintaining the communicative balance in daily social interaction. The research aims at analyzing the peculiarities of interlocutors’ verbal behavior in the situation in the context of the communicative-pragmatic approach. The structural parameters of the situation and the mutual influence of its components are described. The study investigates the functional features of linguistic politeness in the communicative situation. As indicated by the data, collected cooperative communicative behavior in apology situation is associated with the use of etiquette fixed formulas and free statements, acting as an apology in typical situations, which promotes effective interaction. Based on the analysis carried out, the traditional (etiquette) view of the situation is specified. In particular, the findings show that interlocutors’ verbal communicative behavior in apology situation, reflecting their psycho-emotional state, the level of culture, personal characteristics, may be not only cooperative but also conflict-oriented. In cases when the intentions of interlocutors collide the situation reorganizes and acquires a conflict nature.
Highlights
There is at present a strong and increasing interest in interpersonal communication process
The relevance of the chosen topic is determined by: 1) the focus of modern linguistic science on the study of human communication and problems of communicative behavior; 2) the need to expand knowledge about the realization patterns of interpersonal communication; 3) the importance of apology in various spheres of human social interaction as a way of preserving harmonious relationships between communicants; 4) the inadequate elaboration of issues related to communicative interaction and verbal behavior of interlocutors in apology situation
The objective of this paper is to identify the specifics of verbal communicative behavior of participants in apology situation
Summary
There is at present a strong and increasing interest in interpersonal communication process. The study of the apology situation can provide us with better understanding and new insights into the process of human interaction In this context, the relevance of the chosen topic is determined by: 1) the focus of modern linguistic science on the study of human communication and problems of communicative behavior; 2) the need to expand knowledge about the realization patterns of interpersonal communication; 3) the importance of apology in various spheres of human social interaction as a way of preserving harmonious relationships between communicants; 4) the inadequate elaboration of issues related to communicative interaction and verbal behavior of interlocutors in apology situation. We need to solve the following tasks: 1) to clarify the apparatus of the initial concepts needed for the study; 2) to systematize the results of empirical studies relevant to the subject matter of the work; 3) to identify the main characteristics of participants’ cooperative and conflictual communicative behavior in apology situation. The research body was about 1500 examples of dialogical speech
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