Peace Brand Activism: Global Brand Responses to the War in Ukraine

Abstract

Following the outbreak of the war in Ukraine in February 2022, many global brands took a stand on the crisis, which often elicited polarized consumer responses. This study explores this phenomenon—peace brand activism (PBA)—by conducting an inductive analysis of global brands’ responses to the Russia–Ukraine war as disclosed on social media channels across three different platforms: Facebook, Twitter, and Instagram. The analysis highlights the range of PBA tactics that global brands employ, revealing diverse action- and statement-based forms that they can adopt, including instances of pseudo-activism. In addition, this study identifies seven key characteristics of PBA: substantiality, nature, side-taking, location specificity, responsiveness, persistence, and diversity, each manifesting across spectra of differential ends. This work elucidates the evolving role of businesses in promoting peace and offers valuable guidance for managers navigating the complex terrain of PBA, emphasizing the importance of brands being cognizant of the various PBA options and thoroughly weighing the implications of taking a stand on sensitive geopolitical issues. The findings bear important policy implications, suggesting that policy makers must consider PBA's impact on bilateral relations and collaborate with brands to develop informed, strategic PBA initiatives. Finally, the authors outline important avenues for future research.