Patterns of multi-device use with the smartphone. A video-ethnographic study of young adults’ multi-device use with smartphones in naturally occurring contexts

Abstract

Using multiple devices at the same time is becoming increasingly common in the daily lives of users, be it for work or for leisure. This paper presents in situ qualitative and quantitative evidence of multi-device use from a dataset of over 200h of first-person and interview recordings (n = 41). We discuss three different ‘patterns’ of multi device use (work, leisure, mixed use) and illustrate the user experience in detail with three participant journeys. We find that the smartphone was always ‘in the mix’; we did not observe multi-device use without the smartphone, or isolated use of other devices. Overall, we suggest that looking at transitions between activities users engage in rather than devices they use is more effective to understand multi-device use. Based on this analysis, we highlight issues around the patterns and experiences of multi-device use in everyday life and provide recommendations for design and further research.