Abstract
Patterns of industrial conflict in four major British service industries are analysed using large-scale survey data. The data confirm that strike rates are lower in the service sector than in manufacturing industry. In comparison with manufacturing, service sector establishments appeared less likely to experience multiple stoppages, their disputes involved a smaller proportion of the workforce and more workforce sections were found to be taking action for the first time. The major determinant of the pattern of industrial action appeared to be bargaining structures characterised by multi-employer, industry-wide agreements. The incidence of non-strike action and very short stoppages indicates that official strike returns significantly understate the extent of conflict in service industries.
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