Pattern-Based Task Management as Means of Organizational Knowledge Maturing

Abstract

This paper presents the principles of pattern-based task management (PBTM) that aims at knowledge maturing based on the integration of task and knowledge management. It takes into account that knowledge does not only manifest in artifacts but also in actions. The approach supports knowledge workers in the execution of their tasks by offering guiding task patterns without restricting their freedom of execution. Task patterns are collaboratively managed and support the sharing and development of work experience in a way, which makes this experience easily applicable to new tasks. The collaborative origin of task patterns requires offering obvious benefits to knowledge workers to motivate their contributions. In this regard, PBTM establishes an organizational knowledge maturation process that prevents the loss and ensures the development of organizational knowledge.