Abstract
BackgroundResearchers paid little attention to understanding the association of organizational and human factors with patients’ perceived security in the context of health organizations. This study aims to address numerous gaps in this context. Patients’ perceptions about employees’ training on security issues, monitoring on security issues, ethics, physical & technical protection and trust in hospitals were identified as organizational and human factors.MethodsAfter the development of 12 hypotheses, a quantitative, cross-sectional, self-administered survey method was applied to collect data in 9 hospitals in Iran. After the collection of 382 usable questionnaires, the partial least square structural modeling was applied to examine the hypotheses and it was found that 11 hypotheses were empirically supported.ResultsThe results suggest that patients’ trust in hospitals can significantly predict their perceived security but no significant associations were found between patients’ physical protection mechanisms in the hospital and their perceived information security in a hospital. We also found that patients’ perceptions about the physical protection mechanism of a hospital can significantly predict their trust in hospitals which is a novel finding by this research.ConclusionsThe findings imply that hospitals should formulate policies to improve patients’ perception about such factors, which ultimately lead to their perceived security.
Highlights
Researchers paid little attention to understanding the association of organizational and human factors with patients’ perceived security in the context of health organizations
While the researchers in the field of computer science have explored the phenomenon of information security, most of them have studied the issue from the engineering perspective and focused on the development of technical solutions and neglected to study security from a behavioral approach [2]
To assess the structural model, [47, 48, 53] recommended looking at the beta, R2 and the corresponding t-values by using a bootstrapping procedure with a resample of 5000. They suggested that researchers should evaluate the predictive relevance (Q2)
Summary
Researchers paid little attention to understanding the association of organizational and human factors with patients’ perceived security in the context of health organizations. Information security breaches result in an average of $7 Billion worth of losses every year in the healthcare industry [1]. This has motivated many researchers to conduct research from different perspectives with an aim to reduce the likelihood of security breaches and the costs associated with it. Since most individuals lack technical knowledge of the security technologies implemented, they assess the data protection levels of the organization based on some cues. In order to reduce individuals’ concerns about the security of their information, the factors that play a significant role in shaping their perceived security should be enhanced
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