Abstract
Patient satisfaction has been frequently used as an indication of the overall quality of health care providers. Understanding patients` needs and expectations is crucial to PHC providers to improve patients` health. This study aims to explore patients' satisfaction with primary health care services in urban and rural areas in Egypt. The study shows a gap in patient`s satisfaction across Alexandria and Sohag governorates. This implies a difference in reform implementation across urban and rural governorates. More attention should be given to different dimensions of health care provision at PHC level in rural governorates including clinical and nonclinical training of nurses, improvement in amenities and other facilities, improvement of registration system, and promoting the new system.
Highlights
Consumer satisfaction has been an important factor in measuring the performance of different types of organizations
Overall satisfaction with the changes introduced to the primary health care (PHC) unit: In general, patients in Alexandria are more satisfied with PHC services than patients in Sohag. 68% of patients in Alexandria believe that the situation in PHC units has improved compared to 46% in Sohag
This study aims to study patientssatisfaction with the changes introduced to PHC level in Egypt
Summary
Consumer satisfaction has been an important factor in measuring the performance of different types of organizations. A continuous fulfillment of patientsneeds is significant to enhance the relationship with patients. This relationship is reflected in improved compliance, continuity of care, and generally better health outcomes (Fitzpatrick, 1991). Patient satisfaction has been considered a critical factor in measuring the quality of health care organizations along with health outcomes (Margolis et al, 2003; Ley, 1990). Patient satisfaction has been frequently used as an indication of the overall quality of health care providers It has been widely used by western countries as a significant indication of the quality of primary health care (PHC). A structured and continuous evaluation of patientsperceptions of different dimensions in the provision of PHC service is needed (Pawlikowska et al, 2002)
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