Abstract
BackgroundDespite the fact that Ethiopia has scale up antiretroviral treatment (ART) program, little is known about the patient satisfaction with ART monitoring laboratory services in health facilities. We therefore aimed to assess patient satisfaction with laboratory services at ART clinics in public hospitals.MethodsHospital based, descriptive cross sectional study was conducted from October to November 2010 among clients attending in nine public hospitals ART clinics in Addis Ababa Ethiopia. Patients’ satisfaction towards laboratory services was assessed using exit interview structured questionnaire. Data were coded and entered using EPI info 2002 (Centers for Disease Control and Prevention Atlanta, GA) and analyzed using SPSS version 15 software (SPSS INC, Chicago, IL, USA).ResultsA total of 406 clients were involved in the study. Of these 255(62.8%) were females. The overall satisfaction rate for ART monitoring laboratory services was (85.5%). Patients were satisfied with measures taken by health care providers to keep confidentiality and ability of the person drawing blood to answer question (98.3% and 96.3% respectively). Moreover, the finding of this study revealed, statistical significant associations between the overall patients’ satisfaction with waiting time to get blood drawing service, availability of ordered laboratory tests and waiting time to get laboratory result with (p < 0.05). Patients receiving blood drawing service less than 30 minute were 7.59 times (95% CI AOR: 3.92–14.70) to be more satisfied with ART monitoring laboratory services compared to those who underwent for more than 30 minutes.ConclusionsOverall, the satisfaction survey showed, most respondents were satisfied with ART monitoring laboratory services. However, factors such as improving accessibility and availability of latrines should be taken into consideration in order to improve the overall satisfaction.
Highlights
Despite the fact that Ethiopia has scale up antiretroviral treatment (ART) program, little is known about the patient satisfaction with ART monitoring laboratory services in health facilities
This study focused on nine public hospitals which have been providing antiretroviral treatment services for people living with HIV/AIDS (PLWHA)
This study has revealed that overall client satisfaction level with the ART monitoring laboratory services were 85.5% that showed a vast majority of the respondents were satisfied with almost all aspects of ART monitoring laboratory services they received
Summary
Despite the fact that Ethiopia has scale up antiretroviral treatment (ART) program, little is known about the patient satisfaction with ART monitoring laboratory services in health facilities. We aimed to assess patient satisfaction with laboratory services at ART clinics in public hospitals. In clinical laboratory monitoring patients satisfaction is an important and useful tools required for quality improvement as well as to maintain their accreditation [4,5]. Antiretroviral treatment (ART) monitoring laboratory services have crucial roles in delivery of quality of ART by diagnosing and staging HIV infection [6]. Comprehensive quality laboratory services are a challenging process; need multiple sources of supports from clients, providers, managers, and other stakeholders. Monitoring patient satisfaction is an important and useful quality improvement indicator and is required by clinical laboratories [4]
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