Patients’ Satisfaction with Diagnostic Radiology Services in Two Major Public and Private Hospitals in Ghana

Abstract

Background Patient satisfaction is regarded as the most important indicator of quality of care Client satisfaction surveys may provide the only means for clients to express concerns about the services received and to express their views about new services needed AIM To investigate patients rsquo satisfaction with diagnostic radiology services in selected hospitals in Accra Methods A cross sectional and descriptive survey employing a quantitative method of gathering data was used Purposive sampling was used to choose survey participants from two hospitals that provided diagnostic radiological services The survey was conducted with a self administered questionnaire to measure patients rsquo satisfaction with various aspects and overall satisfaction with diagnostic radiology care Results Two hundred patients took part in the study The study revealed of study population expressing satisfaction with the overall quality of diagnostic radiology care in Accra The study also showed that of patients expressed satisfaction with overall quality of diagnostic radiology care in the private hospital and of respondents from the public hospital expressed satisfaction with overall quality of care Conclusion It was concluded from the study that patients were overall satisfied with diagnostic radiology care in Accra but satisfaction levels of patients differed with various aspects of the care process It was seen also that patients rsquo level of satisfaction with the private healthcare provider was higher than with the public healthcare providers nbsp