Patient’s Satisfaction towards Infrastructural Facilities in Hospitals at Erode Town

Abstract

Human resources are one of the vital resources of a nation. The well being of human resources, both physically and psychological improves their betterment and socio-economic status. Hospital industry in the service sector takes the role of maintaining the healthiness of human resources. Health infrastructure is a basic service or social capital of a country or part of it, which facilitates the smooth conduct of economic and social activities. There are various types of hospitals constructed to serve the needs of the patients like government hospitals, clinic, surgical, specialty, emergency care, palliative care, psychiatric, multi-specialty, etc. Even though the infrastructure of the hospital differs based upon the type of hospital, the basic amenities required will be the same for all types of hospitals which influences, the patients’ satisfaction. In this regard, the present study is taken to analyze the patient's satisfaction with infrastructural facilities in the hospitals. 150 respondents were selected for collecting responses using convenient sampling technique in Erode town. Percentage analysis and multiple regressions were used for analyzing the data. The result showed that there is no significant impact on the dependent and independent factors and so the hospitals have to take better initiatives to develop their infrastructure.