Abstract
Patients satisfaction to quality of health services of family doctors in family medicine centers in left side of Mosul city
Highlights
Patient satisfaction is “an indicator for measuring the quality in health care”. 1Patient satisfaction is an important and commonly used indicator for measuring the quality and efficiency in health care system. 2 .The potential cost–effectiveness of qualitative techniques involved in designing patient satisfaction surveys became significantly important. 3 Patient satisfaction is related totheir clinical outcomes, and decrease medical malpractice claims
If the participants were children, their relatives were involved in the interview.This study was conducted in a sample of family medicine centers in the left bank of Mosul citywhich were selected by simple random sampling technique out of six centers, namely (AlQuds, Al-Araby and Al-Qadesya family medicine centers).A cross sectional study was conducted in order to achieve the aim of the present study in which the data were taken from the attendants to each centers through direct interview using specially designed questionnaire (The Bulgarian EUROPEP questionnaire) 10 after receiving health services
The sample size taken was higher than the required for The Europep instrument is a questionnaire that included 21 items that categorized into 7qualitative domains each measuring different aspects of care including (Confidentiality, Thoroughness{a large amount of care and attention to detail}, Informativeness { giving information; instructive in clarity}, Continuity{is concerned with quality of care over time}, Accessibility{the availability of good health services within reasonable reach of those who need}, Humaneness{the importance of human needs and values } andAcceptability{the extent to which people receiving a healthcare intervention consider it to be appropriate stop human suffering}), all items are aggregated into 2 dimensions: clinical behavior andorganization of care
Summary
Patient satisfaction is “an indicator for measuring the quality in health care”. 1. 3 Patient satisfaction is related totheir clinical outcomes, and decrease medical malpractice claims. Patient satisfaction is an important and commonly used indicator for measuring the quality and efficiency in health care system. It leads to patient-centered delivery of quality health care. Dissatisfaction and complaints can mean loss of business/investment, and increased risk of malpractice lawsuits.” 8 “health quality improvement, and risk management is greatly linked with continuity of patient care, which is important for surveying patient satisfaction through which can offer the patients a chance to participate in their care by reporting their care experiences and building engagement.” 9. Aim of study: The aim of study was to assess the level of patients' satisfaction to doctors in family medicine centers in Mosul city
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