Patients Satisfaction Level About Physiotherapy Service in Different Rehabilitation Center of Dhaka City- A Cross Sectional Survey Based Study

Abstract

The satisfaction of patients is one of the most important indicators of the quality of care they receive.Numerous studies have found that patient satisfaction is an important indicator of physiotherapy service quality and overall health care system efficiency.This study aimed to determine the degree of patient satisfaction with the physiotherapy services they receive.The study was conducted in physiotherapy departments of Dhaka's different physiotherapy and rehabilitation center.This current cross sectional study was conducted on 128 participants randomly recruited using the 14-item modified MRPS (Med Risk instrument for measuring satisfaction in physical therapy programs). A five-point Likert scale questionnaire was administered to determine patient satisfaction, and the data was analyzed using SPSS version 29.The mean age of the respondents was 48±1.255, and about 50% of the respondents received physiotherapy. 62.5% (80/128) of the respondents were married.29.4% (36/128) of the respondents graduated.Of the respondents, 56.8% (56/128) were service holders.People who were treated with physiotherapy had musculoskeletal conditions in 50% (64/128) and neurological conditions in 28.1% (36/128).Moreover, 21.9% (28/128) have taken an average of 13 to 15 sessions.Half (64/128) of respondents were satisfied with the receptionist.31.25% of respondents (40/128) reported feeling comfortable in the waiting room environment.43.80% (56/128) respondents agreed that treatment costs are their responsibility.A total of 41.4% (53/128) respondents were satisfied with the duration of the treatment.A total of 34.4% (44/128) were not satisfied with the explanation of the disease and the treatment.Almost half of those surveyed were satisfied with the treatment provided by the therapist.Nearly 62% (81/288) were satisfied with their relationship with the patient.56% (71/128) of respondents received home advice from their therapist.A total of 43% (55/128) respondents were completely satisfied.There was a significant relationship between gender and treatment satisfaction (p=0.039).Patient satisfaction is more correlated with therapists who treat the patient respectfully (r = 0.561) and therapists who listen to the patient's concerns (r = 0.563).There was a positive correlation between respondents returning for treatment and therapist treatment (r = 0.585).A high level of satisfaction may indicate that patients' expectations of care are low or that the physiotherapy service is of good quality.