PATIENTS’ PERSPECTIVE OF PATIENT-CENTRED CARE IN SELECTED HEALTH FACILITIES IN SOUTHERN GHANA

Abstract

This research assessed patients’ perspective of factors associated with patient-centred care in selected health facilities in the Volta Region of southern Ghana. A descriptive hospital-based cross-sectional survey design was used where a structured questionnaire was administered to 403 patient participants. Regression analysis was conducted and the results reported in proportions, frequencies and odds ratios. The level of patient-centred care practice among patients in the selected health facilities was 56.8%. Patient-centred care was influenced by age (aOR=1.13; CI:1.02-1.25), educational status (aOR=0.02; CI:0.001-0.63), road network (aOR=0.09; CI:0.02-0.63) and cultural barriers (aOR=15.22; CI:1.65-139.99). Individual patient and community system factors including cultural beliefs have the potential of influencing patient-centred care satisfaction with the quality of care delivery in health facilities. Thus, there is a need for the government to address the problem of deplorable road networks in the communities.