Patient’s Knowledge and Satisfaction Regarding Nursing services and Physical Infrastructure of a Tertiary Care Hospital Situated in Rural area of Northern India (Haryana)

Abstract

Background: Nowadays health care quality is a universal concern. The health sector is changing rapidlydue to the escalating requirements and desires of patients. The most appropriate method to measure a client’sexperiences about available hospital services is a patient satisfaction survey. Present study aimed to assesspatient’s knowledge and satisfaction regarding nursing services and physical infrastructure. Methods: 330patients were selected by purposive sampling technique attending various indoor departments of the selectedhospital. Self-structured checklist and three-point rating scale each containing a total 90 sets of items usedto assess knowledge and satisfaction. The reliability coefficient for the knowledge tool was 0.87 by KR 20and satisfaction was found 0.85 by Cronbach’s Alpha. Result: Study results showed that more than half(59.7 %) patients had very good level of knowledge regarding availability of services. 72.4% & 69.7% ofpatients were satisfied with Nursing services and physical infrastructure facilities respectively. Item wisedistribution of level of satisfaction among patients regarding nursing services reveals that “nurses hearyou carefully(64.5%)”, “explain patient’s condition to the family (64.5%),” and “Adequate space in ward(75.5%)” was found ranked 1st with the highest satisfaction, whereas “provide psychological counseling”,“Toilet facility and cleanliness(32.1%)” was found ranked lowest. A significant low positive correlation foundbetween mean knowledge and satisfaction scores regarding nursing services and physical infrastructure asevident by computed ‘r’ value (0.38)Conclusion: Using these necessary responses from the patients, various shortcomings can be pointed outand notify to hospital administration for improvement of the nursing care services & physical infrastructure.