Abstract
Immediately following their annual review at a specialist diabetes clinic, 175 individuals (79 type 1 and 96 type 2 diabetes) completed a questionnaire to assess their satisfaction with the consultation and understanding of the information given. The majority (84.6%) reported satisfaction with the way in which information was presented. Patients who reported greater understanding, and who felt able to discuss or ask questions during their consultation, expressed higher satisfaction (both p<0.01). Patients with hypertension reported less understanding of information, perhaps suggesting that they were particularly confused about the significance of blood pressure changes and its treatment. The following groups of patients all reported increased motivation to manage their diabetes as a result of the visit: (i) patients with poor control, (ii) those who felt they were given more education about the condition, (iii) those with whom changes in treatment had been discussed and (iv) those who believed they were at greater risk of retinopathy and neuropathy. These findings suggest ways of improving organisation of the annual review to enhance patient satisfaction. Copyright © 2000 John Wiley & Sons, Ltd.
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