Patients’ attitudes to and experience of the use of technology in mental health in Ireland

Abstract

Abstract Mental health issues represent a significant proportion visits to GPs. It is estimated that 90% of mental health issues in Ireland are addressed in general practice, with an international trend towards making mental health services available in primary care. However, at present the mental health services, both locally in Ireland and internationally, are unable to meet the growing needs of those suffering mental ill health. Healthcare services internationally have examined novel and innovative ways of bridging with gap between patient needs and the available mental health services including e-mental health - “the use of information and communication technology to support and improve mental health”. The aim of this research was to explore patients' attitudes towards and experience of the use of technology and online resources with regard to mental health. Data was gathered by means of a patient survey. 8 point questionnaires were distributed and completed anonymously by 61 patients at the Carlton Clinic in Bray, Co. Wicklow. The objectives of the questionnaire were to ascertain patients' levels of awareness of the technology based resources available; whether they were using them; what patients' experience of using this technology was. The research showed low levels of awareness and usage with 39% of respondents aware of technology based resources and only 11% having ever used them. 15% of respondents reported that a GP had recommended digital resources to them. 72% of those surveyed reported they would find it useful if a GP recommended digital resources to them with regard to mental health issues. Conclusions Awareness and usage of digital resources in primary care population is low. However, the majority of patients were positive towards the option of digital resources and are willing to discuss them in mental health consultations. Key messages Readinzess of patients to embrace technology as means of delivering care and treatment for mental health problems in primary care in Ireland. Need for improved awareness of e-health options.