Abstract
This study concerns patients' satisfaction with care in a surgical hospital. The study was done in May and in August-September 1989. Questionnaires were given to 143 patients on five wards, 70% were returned. On the whole, the patients were satisfied, which is in consistence with previous research results. The patients' expectancies concerning results of care were usually fulfilled, they were satisfied with information and nursing. However, some of them wanted more information about medical tests and interventions and some criticism concerning environment and facilities was expressed. The author also discusses difficulties in studying patient satisfaction and the value of patient satisfaction as a criterion on quality of care.
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