Abstract
AimTo evaluate patients’ satisfaction with the quality of nursing care and examine associated factors.DesignA cross‐sectional, descriptive survey study.MethodsThe sample was composed of 635 patients discharged from a private hospital. Data were collected using “Patient Satisfaction with Nursing Care Quality Questionnaire” with a total of 19 items, and a questionnaire designed to record socio‐demographic characteristics and medical histories between January 1–May 31, 2015.ResultsPatients were more satisfied with the “Concern and Caring by Nurses” and less satisfied with the “Information You Were Given.” Patients (63.9%) described nursing care offered during hospitalization as excellent. Patients who were 18–35 years old, married, college or university graduates, treated at the surgery and obstetrics–gynaecology units, and patients who stated their health as excellent and hospitalized once or at least five times were more satisfied with the nursing care. According to this study, the nurses needed to show greater amount of interest to the information‐giving process.
Highlights
The need for increased quality of healthcare services has been identified via health‐related information and ad‐ vances in technology, changes in expectations and opinions about health care, an increase in individuals’ involvement in their health care and increased cost and competitiveness in the health sector (Freitas, Silva, Minamisava, Bezerra, & Sousa, 2014)
In a study conducted by Alhusban and Abualrub (2009), the patients hospitalized in an obstetrics and gynaecology unit reported higher satisfaction levels relative to those hospitalized in internal medicine and surgical units, while in a study conducted by Geçkil et al (2008), patients hospitalized in surgical units reported higher satisfaction levels relative to those hospitalized in obstetrics and internal medi‐ cine units
The results revealed that nurses should inform patients about each application and procedure and provide necessary explanations about illness, diagnosis and treatment to ensure patient satisfaction and the provision of high‐quality nursing care
Summary
Increasing competition in every field today affects the health‐ care industry. The most important competitive advantage of health service providers is to provide quality health services (Alsaqri, 2016; Reck, 2013; Şişe, 2013). In today’s consumer‐oriented healthcare markets, a patient‐centred measure of satisfaction with the quality of nursing care received is a major component of hospital quality management systems (Laschinger, Hall, Pedersen, & Almost, 2005) Patients need their problems diagnosed and treated properly, their function re‐ stored and/or symptoms relieved. Patient satisfaction is a concrete criterion for evaluation of health care and quality of nursing care (Alhusban & Abualrub, 2009; Shinde & Kapurkar, 2014) It provides crucial information for healthcare managers by providing important resources for processes such as those involved in measuring patients’ expectations and sat‐ isfaction with nursing care quality, improving nursing service quality through identification of areas of failure and planning and imple‐ menting necessary training (Abdel Maqsood et al, 2012; Gadalean & Cheptea, 2011; Geçkil, Dündar, & Şahin, 2008). Besides the provision of technical care, nurses must have the qualified professional knowledge, attitudes and skills, providing the informational, emotional and practical sup‐ ports (Akhtari‐Zavare et al, 2010; Buchanan et al, 2015; Goh et al, 2016)
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