Patient satisfaction with services at public and faithbased primary health centres in Lagos State: A comparative study

Abstract

Context: The primary health care is the first point of contact between a patient and the health-care system. The quality of services provided at public health facilities has gradually declined, precipitating the emergence of alternative service providers. Patient satisfaction is an important indicator for assessing the quality of care in health service provision. Aim: The aim of this study is to compare the patient's satisfaction among attendees at a public and a faith-based primary health center (PHC). Settings and Design: Study design involves comparative cross-sectional in PHCs. Materials and Methods: A total of 700 respondents were recruited consecutively from a public and a faith-based PHC. Data were collected using an adapted General Practice Assessment Questionnaire. Four domains of quality of care were assessed. Statistical Analysis Used: SPSS software version 17 was employed in the data analysis, and the level of significance was set at P