Patient satisfaction with nursing care quality in affiliated hospitals of an educational institution

Queenne Kimverlee C Claro

doi:10.47577/tssj.v29i1.3700

Abstract

The purpose of this study is to assess the patient satisfaction towards nursing care in a private and public hospitals affiliated to an educational institution in Santiago City. A descriptive cross-sectional survey design was used in the study. The analytical sample was composed of 210 participants from the two hospitals. Data were collected using the Patient Satisfaction with Nursing Care Quality Questionaire with a total of 19 items and designed to record the demographic information of the participants. The results of the study on the level of satisfaction with nursing care quality of the hospitals indicated very satisfied (M=3.53, SD=0.85). There were significant differences on age, marital status and educational attainment but no significant difference on gender. Also, There were no significant difference on patients satisfaction with nursing care quality across the combined same wards of the private and public hospitals. But then, there was a significant difference on patients satisafaction with nursing care quality on private from public hospital wards.

Highlights

Nursing care is one of the main health care services that contributes a lot to the patient healing process
Conceptual Background Conceptual Framework This study developed a framework based on Patient Satisfaction with Nursing Care Quality Questionaire (PSNCQQ) of Laschinger, Hall, Pedersen and Almost (2005)
There is a significant differences on patient satisfaction with nursing care quality on a private and public hospital when grouped according to its different wards

Summary

Introduction

Nursing care is one of the main health care services that contributes a lot to the patient healing process. If the patient is denied appropriate care, the healing process is noticeably compromised On this line, assessing the satisfaction of patients with nursing care is crucial in order to identify the area of discontentment and at constant time improve the nursing services (Shinde & Kapurkar, 2014). Factors such as lack of nursing standards, lack of appropriate policies, inadequate resources, including human and material resources in which nurses provide care to patients can affect the quality of patient care and hinder to deliver safe, efficient and effective care for patients (Darega, Dida, Letimo, Hunde, Hayile, Yeshitla & Amare, 2016)

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Discussion

Conclusion