Abstract
Patient satisfaction is an important component of quality nursing care and is often determined by the nursing care in any health institution. The aim of the study is to find the presence of satisfaction among in-ward patients of five major wards at a tertiary care hospital regarding the quality of care provided by nursing staff. A descriptive cross-sectional study was conducted among 105 patients of Patan Hospital from 3rd July to 3rd August, 2015 after obtaining ethical clearance from Institutional Review Committee. Sample size was calculated and stratified random sampling was done. Data was collected in Microsoft Excel and analyzed in Sta 13.0. Point estimate at 95% Confidence Interval was calculated and frequency and percentage was calculated for binary data. Subgroup analysis was done on the basis of demographic variables. Among 105 patients, 99 (94.3%) [94.93-95.07 at 95%CI] were satisfied with the nursing care provided at a tertiary care center in Nepal. Among them, 60 (60.6%) were females and 39 (39.4%) were males. Age of the patients ranged from 1 year to 85 years. The length of the stay in the hospital ranged from 2 to 17 days (mean = 5.6 days). Most of the patients were satisfied with the nursing care provided in a tertiary care centre. Routine nursing care surveys and immediate feedbacks would keep the authorities updated and deliver good health care.
Highlights
Patient satisfaction is an important component of quality nursing care and is often determined by the nursing care in any health institution
The aim of the study is to find the level of satisfaction among in patients of five major wards at a tertiary care hospital regarding the quality of care provided by nursing staff
A questionnaire consisting of 3 major subheadings; communication, availability and technical competency, with 5 questions each were provided to the patients
Summary
Patient satisfaction is an important component of quality nursing care and is often determined by the nursing care in any health institution. Patient satisfaction is critical to how well patients do; research has identified a clear link between patient outcomes and patient satisfaction scores.[1] It is an important component of quality nursing care and is often determined by the nursing care in any health institution.[1,2] Three major domains that influence the perception of the quality of care are commonly agreed upon to be communication, availability and technical competency. Patient satisfaction surveys are often used to understand patients’ concerns and determine areas for improvement, including improving communication between physicians and patients. A study showed that improvements are more likely to occur if staff receives immediate feedback.[4]
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