Abstract
Bangladesh government has initiated a project with the title of "Revitalization of Community Health Care Initiatives in Bangladesh (RCHCIB)" to further develop the Community Clinics (CCs) and strengthen their operations in delivering primary health care. Measuring patient satisfaction with CC service users can play an important role in developing quality care. The objectives of this study were to measure patient satisfaction with CC through facility (CC) based survey and to measure overall patient satisfaction with CC through household based survey. The overall mean patient satisfaction score was 3.7 ± 1.0 and 2.4 ± 1.1 for facility based survey and household based survey, respectively. Policy and strategy should be done to increase quality of care resulting high level of patient satisfaction to service provided at CCs. DOI: http://dx.doi.org/10.3329/mediscope.v1i1.21633 Mediscope Vol. 1, No. 1: 2014, Pages 23-28
Highlights
Patient satisfaction has long been considered as an important component when measuring health outcome and quality of care.[1,2] A satisfied patient is more likely to develop a deep and long lasting relationship with their medical provider, leading to improve compliance, continuity of care and better health outcome.[3,4] Customer satisfaction is an important measure of service quality in health care organizations
We found that there was no cost for seeking health services from the centre
Similar findings were found in a study which found that travel time to the collection. One is facilities (CC) was 12.4 min and 88.0% percent patients visited the centre on foot.[11]
Summary
Patient satisfaction has long been considered as an important component when measuring health outcome and quality of care.[1,2] A satisfied patient is more likely to develop a deep and long lasting relationship with their medical provider, leading to improve compliance, continuity of care and better health outcome.[3,4] Customer satisfaction is an important measure of service quality in health care organizations. Patient satisfaction with health care is important for several reasons. By identifying sources of patient dissatisfaction, an organization can address system weaknesses, improving its risk management.[5] Thirdly, satisfied patients are more likely to follow specific medical regimens and treatment plans. The public sector has attempted to expand its share of primary health care in rural areas, but still suffers from under
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