Patient Satisfaction: Opportunities for Quality Improvement

Abstract

Creating “patient-centered” care is at the heart of the quality movement in an effort to reduce errors and deliver more effective care, as described in the Institute of Medicine report in 2001 [1]. Listening to and learning directly from patients have long been key performance measures for radiology practice leaders [2] and are part of the ACR's Imaging 3.0™ pillars of value-based radiology [3]. The RSNA launched the Radiology Cares campaign in 2013 to foster and enhance direct interaction between radiologists and patients [4]. Gaining experience with the strengths and weaknesses of subjective patient satisfaction surveys is invaluable as health care begins to deploy patient-reported outcome tools as measures of quality and value.