Patient Satisfaction of Ambulatory Care Pharmacy Services in Pediatric and Maternity Hospital in Riyadh City, Saudi Arabia

Yousef Ahmed Alomi,Hawazen Abdullah Al-Kammash,Malika Alshamari,Mohanad Imad Al-Hennawi,Walaa Aboziad,Kairat Imad Al-Hennawi,Aroub Alhamidi

doi:10.5530/ijpcs.2019.8.22

Abstract

Patient Satisfaction of Ambulatory Care Pharmacy Services in Pediatric and Maternity Hospital in Riyadh City, Saudi Arabia

Highlights

In recent years, there has been a growing prominence in health systems on the provision of ambulatory care pharmacy services
Ambulatory pharmacy practice is a vital fragment of the healthcare system that delivers pharmaceutical care to the patients who are not admitted to the hospital
The survey consisted of 48 questions divided into two parts: the first part collects demographic information and the second part contains questions on 11 domains (1) medication availability, (2) patient counseling, (3) pharmacist and patient relationship, (4) medication reconciliation, (5) medication aberrance, (6) pharmacy location, (7) pharmacy waiting area, (8) pharmacy communications, (9) pharmacy waiting time, (10) pharmacy recommends to others, (11) overall patient satisfaction of pharmacy services

Summary

Introduction

There has been a growing prominence in health systems on the provision of ambulatory care pharmacy services. The mechanism has involved the patient in the decision of healthcare services and as part of transparently of work within the framework of Vision 2030.[1] General Administration of Pharmaceutical Care at Ministry of Health in Saudi Arabia established a system of pharmacy patient’s satisfaction in past years.[2] Ambulatory pharmacy practice is a vital fragment of the healthcare system that delivers pharmaceutical care to the patients who are not admitted to the hospital. Ambulatory care pharmacists play an essential role in ambulatory health care system such as managing patients’ medication, following up with patients and educating patients about medication side effects.[3] A study published by Strand LM and his colleagues, enlightening ambulatory care pharmacy services have a direct impact on clinical and economic outcomes. Ministry of health in Saudi Arabia considered patients’ satisfaction is an integral part of the standard assessment and required it for any follow-up assessment.[6]

Methods

Results

Discussion

Conclusion