Patient’s Satisfaction Related to Nursing Care among Hospitalized Patients

Abstract

Service to man Is service to God, This term usually discuss by the people when they works with in the health sector but here i would like to exclaim that A provision satisfactory service to man is good service because every employee is paid for his or her service they produce to the client. In regard to this subject the curent study based to as the patients satisfaction related to nursing care among hospitalised patients conducted in Dehradun. A qualitative non experimental method was approached & non-experimental descriptive survey design keeping in the view the objective of the study. The objective was To assess the patient's satisfaction level related to nursing care in selected units, and To assess the problem faced by patients during hospitalized patients. Purposive Sampling technique was used. Sixty hospitalized patients were involved in the study. The Demographic data is collected through tool Part A and Part B was used to collect the patients satisfactory level through 4point Likerts scale developed in Mostly satisfied, Partially satisfied, Mostly unsatisfied, Partially unsatisfied points in the areas like Communication, Personal Hygiene, General nursing care, Nutrition, Behavior, attitude, punctuality, Environmental Hygiene and Health education and discharge planning. The part C was developed open ended question for Determination of problem faced by patients with nursing Care. The data was analyzed through inferential statistics and it is found that the hospitalized patients were mostly satisfied in the area like nursing care and the behavior, attitude, punctuality as well as environment hygiene, whereas patients were mostly unsatisfied with areas like personal hygiene, General nursing care and Nutrition. The hospitalized patients expressed their opinion that during their hospitalization in particular area, like in personal hygiene they complained regarding insufficient staff and insufficient articles. In terms of food facility they are not satisfied with food serving, fewer alternatives in food items and poor quality of food. Other unsatisfied area is medicine delivery system and poor interdepartmental communication. Patients also provided some precious advices like public relation officer in each ward and good nurse patient ratio is one of the needs for each ward. The study was much helped at administrative level to modify their strategy towards patient care in the Himalayan Hospital trust, HIHT, SRHU. Dehradun.