Patient’s experience in nursing care and related factors

Abstract

Introduction: Improving the quality of care and treatment is a central task of all hospitals and is conducted regularly to meet the patient’s health care needs. Surveying the patient’s experience of care to provide information on patient satisfaction and indicate necessary changes in a process or stage of patient care. Objectives: Determine the average score of the patient’s experience of care and determine the related factors of the patient’s experience of care. Methodology: A descriptive cross-sectional study was conducted with 218 patients treated from Feb 2021 to Nov 2021. Interviewees completed the PEC questionnaire (Patient’s Experience of Care) with scores ranging from 26 - 130 points. Results: The overall score of patient experience of care is 97.37 ± 11.9. The study found a statistically significant relationship between the patient’s experience of care and the patient qualification (p = 0.029) and treatment department (p < 0.001). Conclusion: The average score of patient’s experience of care is high (97.37) but managers need to pay attention and contribute interventions to increase the patient’s experience score thereby increasing the level of satisfaction of care inpatient based on specific contents: nurses publicize drugs with patients (2.94); cleanliness, the convenience of use of toilets and bathrooms (3.38); nurses greet and introduce themselves when interacting with patients (3.40). Key words: experience, nursing care, PEC (Patient’s Experience of Care).