Abstract
Mistrust and conflicts in patient-provider relationships (PPR) have become prevalent in China. The frequency of verbal and physical violence against healthcare workers has been increasing, but few interventions seem to be effective. Limited prior research has focused on the perspectives of healthcare professionals in training. This paper aimed to understand their viewpoints and conceptualize potentially actionable areas for future policy interventions. We analyzed de-identified training registration data of a convenience sample of 151 healthcare students and 38 junior professionals from 20 provinces in China. One open-ended question in the registration form asked the participant to comment on PPRs in China. We used qualitative thematic coding to analyze the narrative data. All answers were categorized into three overarching frames: patients, providers, and external agencies/regulations. Frequently mentioned themes in each frame were evaluated to generate an overall theoretical framework. Although fewer than 25% indicated that current PPRs are "good" or acceptable, 98% of respondents were optimistic about the future improvement of these relationships. The leading factors of PPRs mentioned as patient-relevant were eroding trust in the physician, unrealistic expectations, and ineffective communication. The provider-relevant themes highlighted were poor service quality, ineffective communication, and heavy workload. Leading themes relevant to external agencies or regulations were dysfunctional administration system, negative media reports, and disparity in healthcare resource distribution. Healthcare professionals in training had a negative view of the current situation but had confidence in future improvement. Patient, provider, and societal factors all contributed to the tension between patients and providers. All aspects of the healthcare sector should be carefully considered when contemplating policy or social interventions to improve the patient-provider relationship.
Highlights
The World Health Organization reported that incivility and violence against health workers are prevalent all over the world [1]
189 healthcare students and junior professionals answered the question about patient-provider relationships, and Table 1 summarizes their characteristics
Our analytical approach was different from a traditional qualitative approach; we aimed to provide insights into patient-provider relationship issues and present the relative frequencies of reasons for these issues reported by healthcare students and junior professionals
Summary
The World Health Organization reported that incivility and violence against health workers are prevalent all over the world [1]. Up to 38% of healthcare staff experienced physical violence at work [1]. It was reported that healthcare providers experienced about 17,000 incidents of physical violence in 2010 [7]. Recent national surveys in China reported that 42.2 to 83.3% of healthcare workers experienced workplace violence [8,9,10].Though inconsistencies in the existing data are possible, the Lancet described the problem of incivility and violence against healthcare providers as a "crisis" for healthcare practices in China [11]. The frequency of verbal and physical violence against healthcare workers has been increasing, but few interventions seem to be effective. This paper aimed to understand their viewpoints and conceptualize potentially actionable areas for future policy interventions
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
