Abstract
To explore patient experiences of nurse caring behaviors according to Swanson's theory in Indonesian hospital. This study design was qualitative with phenomenology approach. Ten participants who were admitted to four inpatient wards were interviewed using semi-structured technique. Five themes emerged from this study: nurse-patient relationship, lack of psychological care, knowing the patients' need, safety performance, and hoping for better nursing services. Patients were dissatisfied with the fulfillment of the maintaining belief dimension, especially for the lack of communication between nurses and their patients to foster trust relationships. Hence, this study suggests nurses improve their therapeutic communication to their patients while performing nursing interventions.
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