Patient anxiety and satisfaction towards magnetic resonance imaging in Asir region, Saudi Arabia

Abstract

Background/aimMagnetic resonance imaging (MRI) is an important imaging modality for diagnosing various diseases. However, the closed MRI scanner is perceived as unpleasant, even though the examination is non-invasive. Providing patients with information about the MRI exam may improve patient anxiety before and after the test. This study aimed to determine patients’ level of anxiety and satisfaction regarding information provided in MRI departments. MethodsThis descriptive, cross-sectional study was conducted on 215 Saudi patients at three central MRI departments in Asir, Saudi Arabia. Data were collected using a questionnaire containing a visual analogue scale and Likert scale to assess anxiety and satisfaction before and after the MRI examination. The participants were divided into two groups to receive information explaining the MRI procedures; the intervention group received information about MRI before the examination, whereas the control group did not receive information. Appropriate statistical tests were used to analyse the data. ResultsA total of 215 patients responded to the questionnaire in the MRI departments. Overall, the mean levels of anxiety and satisfaction were 5 and 6.25 on a 10-point scale, respectively. The anxiety reported by patients who received information explaining the MRI procedure was significantly lower than the anxiety reported by patients who did not receive information (4.8 vs. 5.9, p = 0.024). Consequently, satisfaction was significantly higher among patients who received the information than those who did not (6.77 vs. 4.0, p < 0.001). Furthermore, there was an association between patient reassurance with the behaviour of the staff and having received information (p < 0.001). ConclusionMost patients expressed an average level of anxiety and satisfaction regarding MRI. Anxiety among patients is a persistent issue in MRI departments. The provision of information has significant effects on decreasing the level of anxiety and improving patient satisfaction. The findings of this survey can be used as a benchmark to improve satisfaction and anxiety during MRI procedures in the Asir region of Saudi Arabia.